Return & Refund

Return & Refund – Peptiva

At Peptiva, the integrity, safety, and purity of our products are our top priorities. Every product we ship is verified to exceed 99% purity, and we stand behind that commitment. As all of our compounds are intended strictly for research use only and are highly sensitive in nature, we maintain a limited return and refund policy.

99% Purity Money-Back Guarantee

All orders are shipped the same or next day, excluding Sundays and public holidays. Once your order ships, you will receive a confirmation email with tracking details.

  • We are confident in the quality of every product we sell. If you obtain a valid, third-party Certificate of Analysis (COA) test on any Bayside Peptides product and the results show purity below 99%, we will issue a full refund for that product.

To submit a purity claim:

  • Email us at support@peptiva.com within 30 days of delivery.
  • Include a copy of the third-party COA test results clearly showing the product name, batch or lot number, and purity reading below 99%.
  • Our team will review the submitted documentation and respond within 3–5 business days.
General Return & Refund Policy

Outside of our Purity Guarantee, all sales are final. We do not offer refunds or accept returns for ordering errors, change of mind, or misuse. This policy helps us maintain quality control and ensures that all customers receive products that meet our rigorous standards.

If your order arrives damaged, defective, or you receive the wrong item, you must notify us within 48 hours of delivery at support@peptiva.com. Please include a detailed description and clear photos of the issue. Our support team will review your case and determine eligibility for a replacement.

Refunds will only be considered in rare cases where:

  • The product fails to meet 99% purity as verified by a valid third-party COA test.
  • The order was never delivered due to an error on our part.
  • A replacement is not possible and the issue was reported within the required timeframe.

We do not refund or replace items that have been opened, used, or returned without prior authorization (with the exception of products submitted for third-party purity testing under our Purity Guarantee).

Disclaimer: Bayside is a research chemical supplier. All products are intended strictly for research, laboratory, and analytical applications. They are not intended for any purpose other than qualified scientific research.

Bayside is not a compounding or outsourcing facility as defined under the Federal Food, Drug, and Cosmetic Act (Sections 503A or 503B).

All products are supplied for research, laboratory, or analytical purposes only. Research Use Only.